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Have a question about an order, need product advice, or want to partner with us? Our team is ready to assist you.
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support@petmydear.com
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+1 (800) 123-PETS
Mon–Fri, 9 AM – 6 PM EST
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Order Support
Need help with an existing order? Have your order number ready and our team will sort it out quickly.
Track your orderBusiness Hours
- Monday – Friday9:00 AM – 6:00 PM EST
- Saturday10:00 AM – 4:00 PM EST
- SundayClosed
Frequently Asked Questions
Quick answers to common questions. Can't find what you're looking for? Send us a message above.
?How long does shipping take?
Standard shipping takes 3–5 business days. Express shipping (1–2 days) is available at checkout for an additional fee.
?What is your return policy?
We offer hassle-free 30-day returns on all unused products in original packaging. Opened food or treats cannot be returned for safety reasons.
?Do you ship internationally?
Currently we ship within the US and Canada. International shipping is coming soon — subscribe to our newsletter for updates.
?How can I track my order?
Once your order ships, you will receive a tracking number via email. You can also check order status in your account dashboard.
?Can I change or cancel my order?
Orders can be modified or cancelled within 2 hours of placing them. After that, please contact our support team for assistance.
?Do you offer wholesale or bulk pricing?
Yes! We offer special pricing for shelters, rescues, and bulk buyers. Reach out via the form below or email us directly.
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