Frequently asked questions
Answers about PetMyDear's purpose as a care knowledge hub, the PetMyDear App, and how the content site relates to the broader brand.
Is PetMyDear free?
Yes. PetMyDear is free to download and use. Core features including pet profiles, reminders, care notes, and daily routines are available at no cost.
Can I manage multiple pets?
Yes. You can manage multiple pet profiles and switch between them from the app. PetMyDear is designed for households with more than one dog, cat, or a mix of both.
Is Ask AI a veterinary service?
No. Ask AI provides educational and informational guidance only. It is not a veterinary service and does not diagnose, treat, or provide medical advice. For any health concern, consult a licensed veterinarian.
How do reminders work?
You set a reminder for any care task — feeding, medication, grooming, vet visits, vaccinations, or a custom task. The app sends a notification at your chosen time on a schedule you control. Reminders can be one-time or recurring.
How do I delete my account?
You can delete your account and all associated data at any time from the app settings under Account → Delete Account. You can also submit a request through our Data Deletion Request page.
How is my data protected?
Your data is never sold to third parties. PetMyDear stores your pet care data securely and only uses it to deliver app features. You can review our full Privacy Policy for details.