FAQ
Answers for pet parents, before and after they reach the store.
This page covers the brand-side questions that support navigation, expectations, and the split between content pages and transactional flows.
Frequently asked questions
What is the difference between the brand site and the store?
The Next.js site handles brand storytelling, SEO categories, guides, editorial product pages, FAQ, and support entry points. The store handles product detail pages, cart, checkout, account, and transactional support flows.
Do you ship in the U.S.?
The homepage and support flow are positioned around U.S. pet owners. Specific shipping estimates and order-level timing should come from the store.
Where do I track an order or request a return?
Use the track order and return-policy pages here as handoff pages into the dedicated store flow.
Do you only sell dog and cat products?
Dogs and cats are the primary focus. Small-pet additions can be layered in later without changing the main brand structure.