PetMyDear Support
Find answers to common questions, or send our team a message. For account deletion, visit the Data Deletion page directly.
Frequently asked questions
I can't sign in to my account
Double-check the email address and sign-in method (email/password, Google, or Apple) you originally used. If you signed up with Google, use the "Sign in with Google" option rather than a password. If you're still stuck, contact support with the email address on your account.
How do I reset my password?
From the sign-in screen, choose "Forgot password" and follow the emailed reset link. If you don't receive the email within a few minutes, check your spam folder, confirm you're using the correct email address, then contact support.
I signed up with Google — how does that work?
If you created your account using "Continue with Google," your PetMyDear login is tied to that Google account. There is no separate PetMyDear password to reset — sign in with the same Google account instead.
My reminders or notifications aren't showing up
Check that notifications are enabled for PetMyDear in your device's system settings, that the app has permission to send notifications, and that battery-saving or "do not disturb" settings aren't silencing them. Reminder delivery depends on your device settings and connectivity and isn't guaranteed — see our Disclaimer for details.
The app is asking for location access — is that required?
No. Location access is optional and only requested for specific location-based features. You can decline or later revoke location permission in your device settings without losing access to your core pet profiles, reminders, and care records.
I'm having trouble uploading a photo or document
Make sure PetMyDear has permission to access your camera, photo library, or files in your device settings. Very large files or unsupported formats may fail to upload — try a smaller image or a common format like JPG or PDF.
An Ask AI response seemed wrong — how do I report it?
You can report a problematic Ask AI response directly from the conversation in the app. Ask AI provides general informational guidance only, not veterinary advice — always consult a licensed veterinarian for medical concerns.
How do I delete my account?
Depending on your app version, delete your account in the app at Settings → Account → Delete Account, or submit a verified request on our Data Deletion page. Deletion is permanent.