PetMyDear Privacy Policy

The information we collect depends on the features you use, the information you choose to provide, and the permissions you grant.

1.1 Account and profile information

When you create or manage a PetMyDear account, we may collect:

• Your name;
• Email address;
• Profile photograph, when provided;
• Country, region, language, or time-zone preferences;
• Authentication and account identifiers;
• Communication preferences;
• Information associated with Google, Apple, or another supported sign-in method.

Authentication credentials may be handled by our authentication provider. PetMyDear does not receive the password for your Google or Apple account.

1.2 Pet profile and care information

PetMyDear allows you to organize information about your pets. Depending on the features you use, this may include:

• Pet name, species, breed, date of birth or estimated age, sex, weight, and body measurements;
• Pet photographs;
• Identification or microchip information;
• Vaccination records;
• Medication and supplement information;
• Allergies and sensitivities;
• Veterinary visits, appointment information, symptoms, and health observations;
• Feeding, grooming, activity, and care routines;
• Insurance information;
• Uploaded records or documents;
• Reminders, notes, and other information you choose to provide.

PetMyDear does not require you to provide every type of information listed above. You control the information you add to your pet profile.

1.3 Photographs, files, and user content

When you upload photographs, documents, notes, messages, or other content, we collect and store that content to provide the requested feature. Where required, the app will request permission before accessing your device camera, photographs, or files.

You can normally revoke these permissions through your device settings. Revoking a permission may prevent the associated feature from working.

1.4 Reminders and notification information

When you enable reminders or push notifications, we may process:

• Reminder titles and schedules;
• Appointment dates and times;
• Notification preferences;
• Device push-notification tokens;
• Notification delivery and interaction information.

PetMyDear reminders are provided for convenience. You remain responsible for confirming important veterinary, medication, vaccination, feeding, and care schedules.

1.5 Purchase and subscription information

When you purchase a subscription or paid feature through Google Play, Apple, or another app marketplace, the marketplace processes your payment. We may receive limited transaction information, such as:

• The purchased product or subscription;
• Transaction identifier;
• Subscription status;
• Renewal or expiration date;
• Country or marketplace;
• Refund or cancellation status.

PetMyDear does not ordinarily receive or store your complete debit-card, credit-card, or banking information.

1.6 Support and communication information

When you contact us, participate in a survey, report a problem, or request support, we may collect your name, email address, the content of your request, attachments you provide, technical details needed to investigate the issue, and records of our communications with you.

1.7 Information collected automatically

When you use PetMyDear, we or our service providers may automatically collect limited technical and usage information, including:

• Device type and manufacturer;
• Operating system and version;
• App version;
• Browser type when using the website;
• Internet Protocol address;
• General region inferred from an IP address;
• Language and time-zone settings;
• Device or application identifiers;
• Login and authentication events;
• Features viewed or used and session duration;
• Crash reports, performance information, and error logs;
• Security and fraud-prevention events.

We use this information to operate, secure, troubleshoot, measure, and improve PetMyDear.

1.8 Location information

PetMyDear does not require continuous or background location tracking for its core pet-management features. If a specific optional feature requests access to your device location, PetMyDear will display a permission request and explain why the information is needed. You may refuse or revoke location permission through your device settings. We do not claim continuous or background tracking beyond what is disclosed at the time of the permission request.

1.9 Information from third parties

We may receive information from authentication providers, app marketplaces, cloud hosting and database providers, notification and email-delivery providers, analytics and crash-reporting providers, customer-support providers, and other services you expressly connect to PetMyDear. The information received depends on the third-party service and the permissions you grant.

1.10 AI processing (Ask AI)

PetMyDear's "Ask AI" feature lets you ask everyday pet-care questions and receive AI-generated, educational information. When you use Ask AI:

• Your question, and relevant pet-profile context you have chosen to store (such as species, breed, age, weight, allergies, or medication information), may be sent to an external AI service provider to generate a response;
• AI responses may be incomplete, inaccurate, or not applicable to your pet's specific situation;
• AI responses are general informational guidance only — they are not a veterinary diagnosis, treatment plan, or medical advice, and using Ask AI does not create a veterinarian-client-patient relationship;
• You should avoid submitting sensitive information beyond what is reasonably necessary to get a useful answer;
• For any health concern, symptom, or medical decision, always consult a licensed veterinarian, and contact emergency veterinary care immediately for urgent situations.

We may use information to:

• Create, authenticate, maintain, and secure your account;
• Create and synchronize pet profiles;
• Store pet photographs, documents, notes, and care information;
• Deliver reminders and notifications;
• Provide personalized pet-care organization features;
• Generate AI responses to your Ask AI questions;
• Process and verify subscriptions;
• Respond to support requests, including account-deletion requests;
• Diagnose crashes, errors, and performance problems;
• Maintain the security and integrity of the Service;
• Detect misuse, fraud, unauthorized access, or violations of our Terms;
• Improve existing features and develop new features;
• Communicate important product, account, security, subscription, or policy information;
• Comply with legal obligations and establish, exercise, or defend legal claims.

PetMyDear does not use your pet records or Ask AI conversations to provide a professional veterinary diagnosis.

Where the laws of the European Economic Area, United Kingdom, or another jurisdiction require us to identify a legal basis, we process personal information under one or more of the following bases:

Performance of a contract

We process information when necessary to provide the Service you requested, maintain your account, store pet profiles, synchronize information, deliver reminders, and provide subscription features.

Consent

We may rely on consent for optional activities such as accessing your camera or photo library, sending optional marketing communications, using non-essential website cookies, or accessing location for a feature that requires it. You may withdraw consent at any time. Withdrawal does not affect processing that occurred before withdrawal.

Legitimate interests

We may process information when reasonably necessary to secure PetMyDear, prevent misuse, improve performance, understand feature usage, provide support, and protect users, animals, Cloudain, and the Service. We consider the effect of this processing on your privacy rights.

Legal obligations

We may process or preserve information when necessary to comply with applicable laws, lawful government requests, tax or accounting requirements, or legal proceedings.

4.1 Service providers

We may provide information to companies that perform services on our behalf, including cloud hosting, database and file storage, authentication, email delivery, push notifications, analytics, crash reporting, security monitoring, customer support, subscription verification, and app-store services.

These providers may process information only for authorized purposes and subject to contractual, technical, or legal safeguards. Production service providers may include Supabase, Amazon Web Services, Google, Firebase, Expo, Google Play, Apple, or comparable providers. The providers actually used may change as our technology evolves.

4.2 AI service providers

When you use Ask AI, your question and related pet-profile context are processed by an external AI service provider to generate a response, as described in Section 1.10. That provider processes the content solely to return a response to PetMyDear and is subject to contractual confidentiality and data-protection obligations.

4.3 App marketplaces and payment providers

Google Play, Apple, and other marketplace or payment providers independently process purchases, refunds, subscriptions, and related information under their own terms and privacy policies.

4.4 At your direction

We may disclose information when you deliberately use a sharing feature, connect an external service, or direct us to send information to another person. Review information carefully before sharing a pet record or document with a veterinarian, family member, caregiver, or another person.

4.5 Legal and safety purposes

We may disclose information where we reasonably believe it is necessary to comply with applicable law, respond to valid legal process, protect rights or property, investigate fraud or abuse, prevent serious harm, address a security incident, or enforce our agreements.

4.6 Business transactions

Information may be transferred as part of a merger, financing, acquisition, restructuring, bankruptcy, sale of assets, or similar corporate transaction. A successor receiving personal information will remain subject to this Privacy Policy or will provide notice of materially different practices.

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy. Account and pet information is generally retained while your account remains active. Ask AI conversation history is retained to operate the feature and provide support until you delete individual conversations where supported, or until your account is deleted.

When an account is deleted:

• The account is scheduled for permanent deletion;
• Associated pet profiles, photographs, care records, reminders, notes, documents, Ask AI conversations, and other user content are deleted or de-identified;
• Limited information may be retained when required for security, fraud prevention, financial records, dispute resolution, or legal compliance;
• Residual encrypted copies may remain temporarily in restricted backups until those backups are overwritten.

We aim to complete verified account-deletion requests within 30 days. Limited backup copies may remain for up to an additional 90 days unless a longer period is required by law. We do not promise instantaneous removal from every backup system — backups are overwritten on a rolling schedule rather than purged on demand.

Aggregated or de-identified information that can no longer reasonably identify you may be retained for analytics, security, and service-improvement purposes.

You may request permanent deletion of your PetMyDear account and associated data.

Delete from the app

Depending on your app version, you may be able to request deletion directly in the PetMyDear app at Profile or Settings > Account > Delete Account. Review the deletion notice and confirm the request.

Delete through the website

Visit https://petmydear.com/data-deletion to submit a verified deletion request. The website deletion-request process is intended to let users request deletion even when they no longer have the app installed, and does not require an active app session.

Delete by contacting us

Email support@petmydear.com with the subject line "PetMyDear Account Deletion Request." For security, we may ask you to verify control of the account or email address before processing the request.

Permanent deletion normally includes the account profile, pet profiles, pet photographs, uploaded documents, vaccination and medication records, care records, reminders, notes, Ask AI conversation history, user-created content, and the authentication account associated with PetMyDear. Information that must be retained for legal, billing, fraud-prevention, or security purposes will be isolated, access-restricted, and deleted when the applicable retention requirement ends. Deletion does not remove data independently owned by another household member who shares a pet profile with you.

Depending on your location, you may have the right to:

• Access personal information associated with your account;
• Correct inaccurate information;
• Request deletion;
• Obtain a portable copy of certain information;
• Restrict certain processing;
• Object to certain processing;
• Withdraw consent;
• Opt out of marketing communications;
• Appeal certain privacy-request decisions;
• Submit a complaint to a privacy or data-protection authority.

You can update much of your account and pet information directly through the app. To exercise another privacy right, contact support@petmydear.com. We may need to verify your identity before fulfilling a request. Authorized agents may submit requests where permitted by law, but we may require evidence of authorization.

We will not discriminate against you for exercising an applicable privacy right.

This section applies to California residents where the California Consumer Privacy Act, as amended, applies to PetMyDear.

Depending on the features used, we may collect identifiers; internet or electronic network activity; customer-record information; commercial information concerning subscriptions; approximate geolocation derived from an IP address; photographs and user-provided content; Ask AI questions and pet-profile context; inferences used to personalize or improve the Service; and other information voluntarily submitted by the user.

We collect this information for the business purposes described in this Privacy Policy. PetMyDear does not sell personal information, share personal information for cross-context behavioral advertising, use sensitive personal information to infer characteristics about users, or discriminate against users for exercising applicable privacy rights.

California residents may request access, correction, deletion, or information about our data practices by contacting support@petmydear.com.

Depending on your location, additional United States state privacy laws, India's applicable data-protection framework, or other regional laws may apply to our processing of your information and may provide rights similar to those described in Sections 7 and 8. Where such a law applies to you, we will honor requests submitted in accordance with that law's requirements. Contact support@petmydear.com to make a request; we will confirm which rights apply based on your location.

PetMyDear is intended for adults. Users must be at least 18 years old, or the age of legal majority in their jurisdiction, to create a PetMyDear account. PetMyDear is not directed to children, and we do not knowingly collect personal information directly from children.

If we learn that we collected personal information from a child without legally valid authorization, we will take reasonable steps to delete it. A parent or guardian who believes that a child has provided information to PetMyDear may contact support@petmydear.com.

We use reasonable administrative, organizational, and technical safeguards designed to protect information, including measures such as:

• Encryption in transit;
• Encryption at rest where supported;
• Access controls;
• Authentication controls;
• Restricted administrative access;
• Secure cloud infrastructure;
• Logging and monitoring;
• Dependency and vulnerability management;
• Backup protections;
• Incident-response procedures.

No method of transmission or storage is completely secure, and we do not claim absolute security. You are responsible for keeping your device, account, and sign-in credentials secure and for notifying us promptly if you suspect unauthorized access.

Cloudain LLC is based in the United States. Your information may be processed in the United States and other countries where Cloudain or its service providers — including its AI service provider — operate. Those countries may have data-protection laws different from the laws in your country.

Where required, we use appropriate safeguards for international transfers, such as contractual protections, data-processing agreements, and recognized transfer mechanisms.

We may send administrative communications relating to account activity, security, reminders, subscription status, service changes, privacy or terms updates, and support requests. These communications are necessary to operate the Service and may not always be optional.

Where permitted, we may also send optional product news or promotional communications. You may unsubscribe using the link in the message or by changing your communication preferences. Opting out of promotional messages will not stop necessary account, security, or service communications.

PetMyDear may contain links to third-party websites, veterinary providers, pet businesses, app marketplaces, or other external services. We do not control the privacy, security, availability, or content of independent third parties. Their collection and use of information are governed by their own terms and privacy policies.

We may update this Privacy Policy to reflect changes to PetMyDear, new features, changes to service providers, legal or regulatory developments, or security and operational improvements. We will post the updated policy and revise the Last Updated date.

Where required, we will provide additional notice through the app, email, or another appropriate method before a material change becomes effective.

For privacy questions, account deletion requests, privacy-right requests, or general support, contact:

Cloudain LLC — PetMyDear Support and Privacy Team, 7426 Cherry Ave #210-220, Fontana, CA 92336, United States.

Email: support@petmydear.com. Website: https://petmydear.com.

For account-deletion requests, use the subject line: PetMyDear Account Deletion Request, or submit a request at https://petmydear.com/data-deletion.