Your data. Your decision.
Manage what you share with PetMyDear. Request account deletion, remove selected data, or ask us a question — we'll guide you through every step.
Know what changes
A little clarity before you decide.
Here's what account deletion covers, and the exceptions to keep in mind.
What gets deleted
Your account and the personal data associated with it.
- Your PetMyDear user account and login
- Your profile information
- Pet profiles
- Care history and care notes
- Reminders
- Medication records
- Vaccination records
- Vet visit records
- Uploaded photos
- Uploaded documents
- Ask AI conversation history
- Push notification tokens
- Other data associated with your account
What may be retained
Limited exceptions for security, legal obligations, and shared data.
- Security and fraud-prevention logs, for a limited period
- Records we are legally required to keep (for example, billing or dispute records)
- Support correspondence related to your account
- Minimal excerpts of reported AI responses retained for safety review, even after conversation deletion
- Backup copies, until they are overwritten under our normal backup-retention schedule
- Aggregated or de-identified analytics that can no longer identify you
Shared pets deserve shared consideration.
Deletion does not remove data independently owned by another household member who shares a pet profile with you. See our Privacy Policy for how shared household data is handled.
Can I delete selected data and keep my account?
Yes. In the app, open Settings → Privacy and AI to delete conversations or revoke AI consent while keeping your account. Contact Support for a copy of your data or to request specific data removal.
Which email should I use with Apple sign-in?
If you use Hide My Email, enter the private relay address associated with PetMyDear. If you signed in with Google or Apple, use the app to delete your account (Settings → Account → Delete Account) — web sign-in supports email and password only.
How do I verify my request?
Sign in with your email and password on this page. Your identity is verified by re-authentication — deletion happens immediately after you confirm.
Can I request deletion by email instead?
Send a message from your account email to support@petmydear.com with the subject "PetMyDear Account Deletion Request". For other questions, visit our Support page.